Technical Customer Success Manager (Central US)

Check Point Software protects organizations from cyber and AI-driven threats across hybrid networks, cloud environments, digital workspaces, and AI systems. The Technical Customer Success Manager will accelerate customer value realization, advocate for customer technical and strategic needs, drive adoption and retention, manage strategic account planning, and identify expansion opportunities.

Responsibilities:

• Accelerate the customer’s value realization of Check Point’s products & services
• Providing top-notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements
• Develop and nurture relationships with key customer decision makers (Exec and Engineering)
• Establish and execute upon clear retention goals and process milestones
• Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services
• Identify new opportunities to upsell/cross-sell services and promoting value through customer experience
• Work with implementation partners on strategic accounts and opportunities
• Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.)
• Detailed understanding of the different contracts to ensure agreement fulfillment
• Crisis management

Requirements:

• A customer-first approach
• 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services
• Excellent communication skills and ability to foster positive business relationships
• Strong technical skills and orientation
• Experience analyzing and optimizing the existing processes in the Customer Success department
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Patient and active listener
• Ability to work independently in a high-velocity environment
• Must be eligible to work in the U.S. without sponsorship from an employer now or in the future