Remote Inbound Customer Service Agent - 10.13 Start

Grand Circle Corporation is hiring Remote Inbound Customer Service Agents (Travel Advisor I) for its October 13th class. The role handles inbound traveler calls, manages reservations and itineraries, resolves escalated issues, documents interactions, and operates across multiple platforms in a metrics-driven environment.

Responsibilities:

• Handle a high volume of inbound calls; assisting customers with managing their reservation
  • Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries
• Taking escalated calls, deescalating calls in a customer centric environment
• Communicate comprehensive information to travelers, including details about our products and policies
• Document all customer interactions and call notes in assigned programs
• Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens)
• Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
• Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
• Attend all Team, Department, and Company meetings in a camera on environment

Requirements:

• Must be located in one of the following States***:*Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah
• 3 - 5+ years of experience working in a call center environment, receiving customer service-based calls
• Displayed proficiency in an unscripted environment
• 1+ years of experience working remotely
• Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload
• Preference to those who have started and trained remotely