Customer Service Representative - Temporary

Sutherland is seeking a Customer Service Representative for a temporary, six-month work-from-home position supporting families and schools participating in a scholarship program. The role involves responding to calls about student inquiries, scholarship applications, and funding status while ensuring callers are satisfied and students are registered.

Responsibilities:

• Responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered

Requirements:

• Excellent verbal and written communication skills; strong multitasking abilities
• Fluency in English
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• Excellent wired internet connectivity and a quiet, distraction-free, secure place to work