Senior Customer Success Manager

UiPath is an enterprise software company focused on automation and Agentic AI. The Senior Customer Success Manager will advise healthcare customers, lead complex transformation programs, drive platform adoption and value realization, and coordinate cross-functional teams to achieve measurable business outcomes.

Responsibilities:

• Build and maintain trusted relationships with executive sponsors, operational leaders, IT stakeholders, and business teams across customer organizations
• Serve as the strategic post-sales advisor, aligning UiPath capabilities and Agentic AI innovations to customer priorities and business objectives
• Develop and execute success and value realization plans that drive measurable outcomes, adoption, retention, and expansion
• Facilitate executive business reviews, steering committees, and value realization discussions
• Lead complex, multi-workstream transformation programs involving business, operational, technology, and change management stakeholders
• Establish governance structures, success metrics, risk management plans, and executive reporting mechanisms
• Coordinate internal and customer resources across Sales, Professional Services, Solution Engineering, Support, Product, and partner teams
• Identify and mitigate risks while ensuring customers maintain momentum toward strategic objectives
• Leverage your previous experience working directly in or advising for core functions of a health system, preferably but not limited to Revenue Cycle Management, Patient Access, or Clinical Operations, to identify and pursue automation opportunities that are high-impact to your customer and scalable across your portfolio
• Support and advise delivery teams through provider-specific requirements gathering and process / technology redesign
• Stay current on healthcare industry trends, Agentic AI, automation technologies, and emerging SaaS innovations
• Help customers define, measure, and communicate the business impact of automation and AI initiatives
• Translate technical capabilities into business outcomes that resonate with executive and operational stakeholders
• Identify opportunities to expand platform adoption by aligning UiPath solutions to evolving customer priorities
• Drive customer advocacy through successful outcomes and strong partnership

Requirements:

• 10+ years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, and/or related customer-facing roles
• Candidates must be authorized to work in the United States for this role
• Proven experience leading large-scale, multi-workstream programs involving cross-functional stakeholders, competing priorities, and executive governance
• Strong ability to translate complex provider-specific concepts and challenges into automation opportunities with clear and business-focused messaging for diverse audiences
• Exceptional communication, presentation, facilitation, and stakeholder management skills
• Demonstrates executive presence with an ability to influence without authority
• Experience identifying and building business cases, driving organizational alignment, managing risk, and achieving measurable customer outcomes
• Comfort discussing automation, AI, cloud technologies, and enterprise software solutions with both business and technical audiences
• Demonstrated track record of rapidly learning and adopting emerging technologies and applying them to customer business challenges
• Bachelor's degree required
• Experience working for or within a healthcare provider organization, health system, or healthcare technology environment
• Direct experience supporting or operating within Revenue Cycle Management (RCM), Patient Access, Patient Financial Services, Clinical Operations, or related healthcare functions
• Experience within healthcare IT, enterprise applications, digital transformation, or operational excellence programs supporting healthcare operations
• Management consulting, transformation consulting, or enterprise program leadership experience strongly preferred
• Experience with SaaS, automation, AI, workflow, or digital transformation platforms
• advanced degree preferred