Genesys Architect
Irvine, CA :: 4-5 days onsite
Longterm Contract
JD:
Must Have:
- Bachelor s Degree in a technical field preferred, or minimum of six (6) years communications technical experience
- Minimum of three (3) years contact center telephony support experience
- Experience in the Mortgage industry preferred
- Experience with operations management of a Windows server environment (backup, virus protection, remote office architecture, etc.) required
- Experience with Microsoft Windows 2008/2012 (Active Directory, DNS, DHCP, Clustering, IIS, GPO s, and Windows Scripting) preferred
- Experience with Azure, O365, and Exchange Online a plus
- Telephony certification (Genesys, Cisco, etc.) required
- Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position
- Good working knowledge and understanding IT network and systems architecture
- Extensive knowledge of telephony systems: phone systems, dialer and contact center applications
- Good working knowledge of Cisco IP networks
- Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook
- Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs
- Effective organizational and time management skills
