Customer Success Manager, Enterprise

Pushpay provides mobile apps, management software, and giving technology that help organizations and communities stay connected and drive social good. The Customer Success Manager, Enterprise is responsible for retaining, renewing, and expanding a portfolio of enterprise accounts through relationship management, product adoption, upselling, contract negotiation, and customer success activities.

Responsibilities:

• **Revenue Retention:**You will have targets and goals that ensure our customers stay customers
• **Adoption Target:**We are here to help our organizations deploy and use Pushpay, but the work doesn’t stop there. We help them engage with their givers and drive adoption beyond the organization
• **Upsell:**We are building the most powerful engagement platform in the market. You will be responsible for selling additional products and features
• **High Sales Activities:**You will have the opportunity to work with hundreds of customers, and with that come a responsibility to make a large volume of calls and emails
• **Pushpay Product Training and Assistance:**You will be an expert in Pushpay’s products so you are able to help with training, deployment, and giver adoption. This knowledge will help us ensure our successes, which drives both retention and upsell.Other related duties as assigned
• Travel: On-site meetings are expected in this role.You must be able to travel to build customer relationships and increase value proposition
• Manage the full-cycle renewal process from prospect to close. Complete Discovery Calls with Decision Makers, Negotiate and Close deals

Requirements:

• 5 years+ of sales, account management, renewal team management or customer success experience with Enterprise Customers
• Bachelor's Degree or additional equivalent years of experience
• Proven track record with quota/ target attainment
• Ability to build relationships with large account sets
• Managed 100+ large, enterprise accounts in prior roles
• You've used and have working knowledge of Salesforce.com or a similar CRM system
• Strong written and verbal communication skills
• You can communicate complex technology and problems, in a simple way
• You are comfortable speaking in small groups, or leading presentations in front of large groups
• You love identifying and tackling the most difficult of challenges and know how to work with a team to get to the best solution
• You go the extra mile with a strong work ethic; self-directed and resourceful
• Many would describe you as a “self- starter” or “driven”
• The ability to deal with a transactional work environment
• You will have to be able to excel at time management and prioritization among many demands
• You thrive when you are busy with lots of things to accomplish during the day
• You feel a sense of satisfaction when you are able to accomplish a full day of work
• You love learning technology, and have impeccable business acumen
• You handle details accurately and in a timely manner
• You can effectively manage opportunities, customer interactions, and key projects check points with attention to accuracy and detail
• You have strong interpersonal skills and strive to maintain strong relationships with your customers and your colleagues
• Your customer service and communication skills are top-notch, both over the phone and in email
• You see no problem with building relationships with all types of people at all levels within an organization
• You love to set goals and see those goals through to success
• You want to achieve your metrics monthly, quarterly, and annually
• You don't settle for the status quo
• You love to “over” perform and can show your successes
• You love to learn about why and how things work
• You like to spend time understanding your customer's needs in detail, and how you can help
• You look for ways to be better every day
• You like the startup world
• You enjoy fast-paced roles, with lots to do
• You are ok with change and ambiguity as we grow
• You want to work with other fun people, who enjoy learning and helping each other
• You know that great teams are made of great people
• You must be able to travel to build customer relationships and increase value proposition
• Experience with maintenance renewal process, Not-for-Profit, Education, or Faith verticals and/or background in software preferred