Sr. DevOps Engineer

Patterson Companies, Inc. is seeking a Senior DevOps Engineer to support cloud-based software applications, network setup, supporting services, and hosting platforms. The role manages application life cycle, environments, releases, automation, monitoring, incident resolution, and continuous improvements while collaborating with technical teams and mentoring engineers.

Responsibilities:

• Serve as the key contact for assigned applications and troubleshoot or escalate complex system problems in partnership with the use/client community, internal, and vendor IT staff
• Deploy, manage, automate and scale cloud technical computing services to support product development teams
• Build automation tools to support the software development and infrastructure operations teams
• Work with technical teams to resolve issues, install, and test upgrades and customizations
• Monitor assigned systems and applications performance to maintain agreed performance metrics. Alert as needed and take proactive steps to improve performance when necessary. Escalate issues to management
• Participates and lead technical on-call services as needed to ensure timely and high-quality incident resolution
• Use continuous deployment tools to provide a seamless deployment process to all environments
• Define changes to the application environments in cloud platforms and guide the Associate Engineers in the setup/changes and implementation of new technology solutions
• Lead documentation of application systems, process flows, and support processes
• Lead meetings to review processes and identify requirements and/or needs
• Mentor peers for engineering best practices and technical excellence
• Define needs by documenting processes; includes research, planning and writing supporting documentation
• Communicate effectively with management to enhance their understanding of the opportunities and limitations of information systems
• Recommends new technologies, approaches, and best practices to solve problems or alleviate pain points
• Reduce developer friction for bring products to production
• Participate in regulatory and compliance activities

Requirements:

• Bachelor's in Computer Science, Information Systems, a related field or equivalent work experience; or Associate's degree with work experience in a related field
• 5+ years of DevOps or similar work experience required
• Knowledge of all aspects of application development and project life cycles design and development experience with engineering software design tools
• Experience with Terraform and Infrastructure as Code
• Extensive understanding of software development approaches and best practices
• Extensive DevOps experience with a cloud-native web application hosted in one of the three major cloud platforms
• Familiarity with version control systems e.g., Git, SVN, CVS
• Extensive database and operating systems experience
• Experience in designing and implementing a continuous integration pipeline (CI/CD) including Infrastructure as code
• Experience in setting up and managing a Web Application Firewall
• Experience with containerization, microservices, orchestration, monitoring, and alerting solutions
• Microsoft Azure experience
• Ability to conduct research into software-related issues and products
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• On call rotations and available outside of normal business hours on evenings and weekends during critical production release or issue escalation periods
• Experience working in an agile development environment
• Familiarity with product planning, business cases, and return on investment concepts