Founding Customer Success Manager

Beam is building AI-powered tools that support frontline workers and improve the delivery of care. The Founding Customer Success Manager will lead onboarding, adoption, partner relationships, impact evaluation, account growth, and customer success strategy for Beam Notes in the United States.

Responsibilities:

• Spearheading Successful Onboarding: Leading the onboarding process for new US partners, both remote and in person, ensuring a smooth and effective implementation of Beam Notes
• Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users
• Cultivating Strong Partnerships: You’ll go above and beyond to deliver a truly magical customer experience. From frontline workers to senior leadership, product feedback to training, you’ll be in the details which matter
• Demonstrating Impact: You’ll lead on pilot evaluation, gathering benchmark data and analysing the impact of Beam Notes. Through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be
• Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion, developing proposals, and working with leadership to secure long term contracts, expansion and renewals
• Serving as the Voice of the Customer: With an eye for detail and relentless focus on customer experience, you’ll identify and share critical learnings to inform both our product development and wider go-to-market strategy
• Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the US market

Requirements:

• Exceptional Relationship Building Skills: A natural ability to build rapport and establish trust with individuals at all levels, fostering strong connections
• Top-Class Communication Skills: You have outstanding written and verbal communication skills, at ease articulating complex ideas clearly and delivering engaging presentations
• A Proactive Approach: You have a keen eye for customer needs and proactively find ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight
• Meticulous Attention to Detail: You understand that precision matters and bring a careful eye to your work. You're ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience
• An Adaptive and Growth Mindset: You thrive in a dynamic environment, are comfortable with ambiguity and are eager to learn and adapt quickly
• A Genuine Passion for Impact: You are truly motivated by the opportunity to make a positive difference in the frontline care sector
• Startup Experience: 2 - 4 years in a high-growth VC-backed startup