Customer Account Manager 2

UKG provides a workforce operating platform and HR, payroll, talent, time, and workforce management solutions. The Customer Account Manager will manage and grow SMB customer relationships, identify upsell and cross-sell opportunities, develop tailored proposals, and strengthen customer value and retention through consultative sales and account planning.

Responsibilities:

• Build trusted relationships through regular customer interactions, industry events, trade shows, and conferences
• Research customer industries and advise on best practices, business priorities, and service expansion
• Identify upsell and cross-sell opportunities and develop proposals aligned to customer needs
• Run strategic sales campaigns to drive pipeline and bookings across assigned accounts
• Maintain a strong understanding of UKG products and incorporate product advances into customer presentations
• Develop Annual Account Plans and Relationship Maps with internal stakeholders
• Build relationships with decision-makers by leveraging sales leadership, executive sponsors, and in-person meetings
• Conduct at least one annual business review covering adoption, support, and roadmap content
• Increase engagement by partnering with Field Marketing and Customer Marketing teams
• Monitor account health, identify risks, and collaborate on Save Plans
• Maintain accurate account contacts, sentiment, and rolling four-quarter pipeline data in SFDC
• Engage marketing-qualified leads within 24 hours

Requirements:

• • 2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas
• • Minimum of 1 year experience in the technology/software industries
• • Ability to travel for face-to-face customer interactions and industry events
• • Excellent communication and interpersonal skills
• • Proficient in Salesforce
• • Thrives in a quick-turn, high-paced environment
• • Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills
• • Strong verbal and written communication skills
• • Ability to articulate the value proposition of our product offering
• • Bachelor's degree or equivalent practical experience
• • Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role
• • Experience optimizing and troubleshooting products or services
• • Up to 25%