Network Engineer (Telephony Engineer)

Job: Network Engineer ( Telephony Engineer)

Location: Columbia, SC

Job Duty

• Provide operational and advanced telephony administration. Respond to move, add, change, and disconnect requests for voice, voicemail, conference services, safety devices, telephone IVR, vectoring and call center requests, and unified communication services. Responsible for maintaining accurate 911 location information.
• Provide advanced technical support for projects and serve as lead for tasks required to maintain telephony network systems. Research, design, maintain, and implement improvements to enterprise telephony network. Includes advanced system and hardware configuration and installation of related equipment including media gateways, telephones, and safety devices.
• Provide operational and engineer-level support for enterprise telephony network and unified communications. Respond to customer incident tickets and provide resolution.
• Monitor telephony and network systems to increase proactive problem resolution and ensure maximum uptime. Provide detailed documentation of existing systems and maintain documentation accuracy as enhancements are made, to include system diagrams.

REQUIRED SKILLS (RANK IN ORDER OF

IMPORTANCE):

1. Experience with Avaya on premise PBX systems
2. Experience administering VoIP and unified communications platforms.
3. Experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
4. Experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services.
5. Experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration

ADDITIONAL SKILLS/REQUIREMENTS:

• Moderately complex to complex knowledge of telephone network services. Moderately complex to complex knowledge of methods of telephone network design.
• Ability to present technical and non- technical reports in a clear and concise manner.
• Ability to establish effective working relationships with vendors, management staff, and users.
• Advanced knowledge of systems administration techniques and tools.
• Strong interpersonal and communication skills and ability to manage multiple, shifting priorities.

PREFERRED SKILLS

Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migration

from on-premises telephony platforms to cloud-based services