PT CUSTOMER SERVICE SUPPORT SPECIALIST

Vybond is a global market leader in pressure-sensitive adhesive tapes serving industrial and specialty markets. The Part-Time Customer Care Support Specialist provides administrative assistance and service coordination, handling customer communication, inquiries, order follow-up, issue resolution, records maintenance, reporting, case tracking, and cross-functional coordination.

Responsibilities:

• Respond to inquiries received via email, inbound calls, ecommerce, customer-facing systems, or department email queues by gathering details, researching questions, providing accurate information, and routing requests as needed
• Maintain professional, customer-focused communication in all interactions to promote consistency, timely follow-up, and a positive Customer Experience
• Contribute to order management activities, including order entry coordination, open order status updates, shipment tracking, delivery status checks, and related documentation
• Assist with customer concerns by documenting issues, tracking open items, and escalating complex or urgent matters as directed
• Provide administrative assistance for Customer Care functions, including follow-up, customer-specific details, records maintenance, and routine service tasks
• Manage customer files, templates, workflows, and process documentation to help ensure accurate and consistent service
• Contribute to Customer Experience efforts by identifying recurring issues, communication gaps, service trends, and improvement opportunities
• Maintain reports, email queue volume, and action items to improve visibility into open requests, service tracking, and timely resolution
• Coordinate with Customer Care, Sales, Operations, Supply Chain, Quality, Finance, and other internal teams to address customer requests, issue resolution, and team objectives
• Participate in special projects, audits, process improvements, and Microsoft Dynamics 365 transition activities, as assigned
• Perform additional duties as assigned, consistent with the nature of the role, department goals, and business requirements

Requirements:

• High school diploma or equivalent required
• Strong verbal and written communication skills, with the ability to provide clear, professional, and customer-focused support
• Strong attention to detail, organizational skills, documentation quality, and data integrity
• Ability to manage assigned tasks independently while contributing to team success in a fast-paced customer care environment
• Minimal travel required
• associate degree preferred
• Prior experience in customer service, administrative coordination, order management, service operations, or a Customer Care role preferred
• Familiarity with ERP, CRM, customer-facing platforms, ecommerce, EDI, or order processing interfaces preferred; Microsoft Dynamics 365 and JD Edwards experience are a plus
• Proficiency with Microsoft 365, including Teams, Excel, Word, and PowerPoint; Power BI experience is a plus