Senior Product Manager, Workflows

Customer.io is hiring a Senior Product Manager to lead product work focused on Workflows. The role centers on identifying customer problems, shaping and validating product strategy, guiding cross-functional delivery, and measuring outcomes after launch.

Responsibilities:

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools
• Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development
• Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs
• Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity
• Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery
• Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement
• Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks
• Look at product metrics after launch and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want

Requirements:

• You need to be able to synthesize customer research, market research, analytics and your own taste into a customer-first roadmap and set of releases
• 7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging
• Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact
• Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams
• High product intuition balanced with humility and experimentation. You're comfortable being wrong and eager to learn quickly
• Exceptional written communication and decision-framing abilities, especially in remote and async-first environments
• Experience using or developing AI-powered tooling in your product workflow
• Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements
• Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs
• Experience with products that involve complex workflows or automations