Sales Development Representative, Account Expansion (Existing Customers)

Granum provides software and services for landscapers and arborists. The Sales Development Representative, Account Expansion role engages existing customers to drive adoption of invoicing and payments products, qualify expansion opportunities, and generate pipeline for Customer Success. The role also helps develop the account-expansion playbook in collaboration with Customer Success, Onboarding, and Payments.

Responsibilities:

• Call into our existing customer base to identify and qualify expansion opportunities, with a focus on upsell and cross-sell of the invoicing and payments product
• Drive adoption conversations with clients who haven't yet activated key Granum features
• Qualify and book expansion meetings for the Customer Success team, building pipeline from within the existing book of business
• Run high-volume outreach, phone-first with email and sequences as support, staying organized and consistent in your activity
• Partner with the Payment team and Customer Success to identify expansion signals and coordinate warm handoffs
• Track activity, pipeline, and outcomes in Salesforce with accuracy and discipline
• Stay sharp on the invoicing and payments product so you can speak to it confidently and handle common objections in the moment
• Share what messaging is landing, what objections you're hearing, and what's moving clients to act

Requirements:

• Previous experience in sales, customer success, or account management, especially if you've had upsell or expansion conversations
• You're personable, energetic, and genuinely enjoy talking to people
• You're a natural conversationalist who can move from small talk to a real business conversation without it feeling forced
• You're goals-oriented and motivated by hitting numbers
• You're organized and disciplined, because high-volume outreach requires a system
• You work well in a fast-paced, collaborative environment and take feedback well
• You can pick up a product quickly and speak to it with confidence
• You're looking to build a career in sales and see this as a launchpad
• Granum does not sponsor work authorization needs; candidates must have proper work authorization to work for any employer in Canada or the U.S, without sponsorship from the company
• Experience selling payments solutions to SMBs
• Experience selling into the green industry (landscape, tree care, snow and ice removal)
• Experience in B2B SaaS sales