Senior Engineering Manager - Developer Platform (DevEx)

Ping Identity is hiring a Senior Engineering Manager to lead the Developer Platform and Experience engineering team supporting PingOne Multi-Tenant SaaS. The role owns continuous delivery, CI/CD pipelines, build systems, and self-service developer tooling while improving reliability, efficiency, and platform modernization.

Responsibilities:

• Drive the adoption of AI-enabled capabilities across developer tooling and pipelines to improve system reliability, developer efficiency, and automated failure remediation
• Set technical direction and own the continuous delivery model, application CI/CD pipelines, and build systems supporting multitenant SaaS engineering
• Contribute technically to the platform: provide architectural oversight, lead design reviews, and guide hands-on technical problem-solving to ensure pipeline scalability, reliability, and security
• Treat the developer platform as a product, partnering across engineering to define paved roads, self-service developer tooling, and automated workflows that accelerate developer productivity
• Establish a strong operational culture around proactive alerting, system observability, rapid incident response, and disciplined internal RCAs to eliminate recurring platform issues
• Lead, mentor, and grow a globally distributed team of senior and staff engineers across North America and Bangalore, maintaining an uncompromising technical bar, high team throughput, and a culture of continuous technical excellence

Requirements:

• 5+ years of engineering management experience leading platform, CI/CD, DevTools, or infrastructure engineering teams
• 8+ years of hands-on software development experience with Java (Spring Boot), Groovy pipeline-as-code, Python, or shell scripting in enterprise cloud environments
• Proven track record implementing AI-assisted engineering workflows or automation to improve platform reliability, failure diagnosis, or pipeline self-healing
• Deep technical expertise in modern CI/CD architectures and toolchains: Jenkins (pipeline-as-code), GitHub, Docker, Kubernetes/Helm, and AWS
• Proven success running developer platforms as a product supporting 100+ engineers, defining clear SLAs/SLOs, and driving adoption of paved-road tooling
• Strong track record operating at a Principal-level technical bar, conducting rigorous architecture reviews and collaborating effectively with Staff/Principal engineers and senior leadership
• Bachelor's Degree in Computer Science or equivalent practical experience