Specialist, Field Support Engineering

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. As a Specialist in Field Support Engineering, you will deliver technical support to clients, ensuring the reliability and performance of advanced equipment and systems, which directly impacts customer satisfaction.

Responsibilities:

• Provide on-site and remote technical support for installation, troubleshooting, repair, and maintenance of field equipment and systems
• Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime for customers
• Collaborate with engineering, product, and support teams to deliver technical solutions and improvements
• Document service activities, generate detailed reports, and maintain accurate records in compliance with company standards
• Train and mentor clients and internal team members on system operation, maintenance, and best practices
• Identify opportunities for process optimization and contribute to product feedback and continuous improvement initiatives

Requirements:

• Degree or equivalent and typically requires 4+ years of relevant experience
• Proficient in diagnosing and repairing complex electromechanical and/or IT systems
• Excellent communication and customer service skills with a track record of building client relationships
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with advanced diagnostic tools and remote support technologies
• Familiarity with industry standards and regulatory compliance in field service operations
• MUST have valid Driver's License and Passport (international travel may be required)
• Bachelor's degree in Engineering, Electronics, Information Technology, or a related technical field, or equivalent experience
• Certifications such as CompTIA A+, Network+, or similar technical credentials
• Demonstrated ability to train and develop team members or clients
• Experience working in cross-functional teams and contributing to product development feedback loops
• Strong knowledge of networking, system integration, and troubleshooting methodologies