Strategic Customer Success Manager

SentiLink helps financial institutions resolve identities and detect fraud. The Strategic Customer Success Manager owns strategic customer relationships, leads onboarding, and advises clients on fraud solutions while helping them achieve business goals.

Responsibilities:

• Own the relationships for strategic accounts across our bank, credit union, and fintech customers
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
• Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
• Establish business goals with each client and establish a plan to achieve targets

Requirements:

• 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space
• Self-motivated, detail-oriented, with a big appetite for making our partners successful
• Candidates must be legally authorized to work in the United States and must live in the United States
• Experience with Salesforce and Salesloft, a plus