Work from Home Inbound Customer Service (State of Mississippi)

SC Data Center, Inc. is hiring a work-at-home inbound customer service representative to support customers with product-related concerns. The role involves taking orders, verifying information, tracking packages, and answering customer questions while navigating multiple systems during phone calls.

Responsibilities:

• As a Work at Home Inbound Customer Service Representative you are responsible for maintaining positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions

Requirements:

• This position is only open to candidates 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin
• a high level of computer knowledge
• Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
• AMD 2.1GHZ or higher OR - INTEL 1.8GHZ or higher, OR - INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space
• Internet Download Speed: 4.0 MBPS
• Internet Upload Speed: 2.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• AMD Ryzen 2nd Generation or newer OR - INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• Internet Download Speed: 10.0 MBPS
• Internet Upload Speed: 5.0 MBPS
• Webcams are recommended (not required)
• Dual monitors recommended (not required)
• Minimum monitor size of 17+ inches recommended (not required)
• External mouse recommended (not required)