Bilingual Healthcare Customer Service Rep - Remote- Remote

TP is hiring a bilingual Spanish/English healthcare customer service representative to serve as a primary point of contact for clients. The role manages inbound and outbound communications, resolves inquiries, and supports a positive customer experience using web-based tools.

Responsibilities:

• Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Requirements:

• Bilingual Spanish/Eglish
• 6 months customer service experience minimum
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Ability to use Windows operating systems
• 6 months sales experience minimum
• Able to work independently
• Ability to stay composed and objective
• Superior negotiating skills
• Demonstrate commitment to following established procedures and be customer service driven
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Outstanding communication, listening, and analytical skills
• Strong organizational and problem-solving skills
• Ability to prioritize tasks and work well under pressure while remaining focused
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
• Proactive approach to problem-solving with a focus on creating a positive customer experience
• 6 months Call Center experience, preferred