Lead Account Executive, Direct Sales

Merative, through its Cúram business, is hiring a Lead Account Executive to manage government client relationships and drive sales across the Northeast Region of the United States. The role develops sales pipeline, supports customer account growth and modernization, and partners with internal teams to help public-sector clients realize value from Cúram solutions.

Responsibilities:

• Serve as the primary relationship manager for assigned customer accounts
• Serve as the sales executive for the Northeast Region of the United States, building pipeline from identification through new logo attainment
• Build and maintain trusted relationships with executive sponsors, program leaders, business stakeholders, and operational teams within client organizations
• Develop a deep understanding of customer business goals, challenges, priorities, and technology environments
• Develop and maintain strategic account plans that support long-term customer success, retention, and growth
• Lead regular customer engagements, including account reviews, strategic planning discussions, status meetings, and executive business reviews
• Serve as a trusted advisor and eligibility subject matter expert to customers and prospects by connecting business and program priorities with relevant Cúram solutions and services
• Collaborate with consulting, product management, delivery, support, customer success, and leadership teams to address customer needs and align key initiatives
• Act as a customer advocate within Merative by helping to escalate and resolve issues and maintain a positive customer experience
• Support customer roadmap development and ongoing modernization initiatives
• Identify opportunities for customers to expand adoption and increase the value realized from existing solutions and services
• Facilitate customer and prospect discussions and presentations to understand requirements and support account and opportunity objectives
• Support contract renewals, amendments, and ongoing account management activities
• Maintain awareness of industry trends, regulatory developments, and emerging priorities affecting government Health and Human Services organizations
• Represent Merative at customer meetings, executive briefings, conferences, and industry events, as appropriate

Requirements:

• Bachelor's degree or an equivalent combination of education and professional experience
• 5+ years of experience in account management, client relationship management, customer success, consulting, or a related role
• Experience supporting enterprise, technology, consulting, or public-sector customers
• Demonstrated ability to build and strengthen relationships with executive and senior-level stakeholders
• Experience working with complex customer environments and coordinating across multiple stakeholders
• Ability to understand customer business and program needs and translate them into effective account strategies
• Strong communication, presentation, facilitation, and relationship-management skills
• Strong problem-solving, collaboration, and organizational skills
• Ability to manage multiple priorities and work effectively across cross-functional teams
• Ability to work independently while maintaining strong alignment with internal and external stakeholders
• Experience as a government client, is a true eligibility subject matter expert, who has been responsible for procuring and/or managing contractors from implementation through operations
• Experience supporting government agencies, particularly Health and Human Services organizations
• Knowledge of social program management, public benefits, or government technology environments
• Experience with government technology modernization or complex enterprise software solutions
• Experience managing complex, long-term enterprise customer relationships
• Understanding of government procurement and contracting processes
• Experience supporting customer roadmaps, solution adoption, or modernization initiatives
• Experience working within matrixed organizations and coordinating across product, consulting, delivery, support, and leadership teams