Customer Service Associate (Pittsburgh, PA, United States)

Advanced Sterilization Products is hiring a Customer Service Associate to support internal and external customers through product and service assistance, order processing, and case management. The role coordinates with internal teams to resolve customer requests promptly and accurately.

Responsibilities:

• Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness. Focused on all Customer Service Order Management responsibilities
• Proactively maintain communications with callers throughout the analysis and resolution process
• Work with other departments and internal teams to assure prompt and professional resolution of customer requests
• Responsible for processing customer purchase orders with highest level of accuracy and efficiency
• Process customer requests, such as expedites, in a fast-paced environment to meet critical customer safety needs
• Meet personal/team qualitative and quantitative targets
• Ability to work effectively with team members to resolve customer issues
• Maintain current knowledge of all product and service offerings
• Accurately document customer information and a detailed problem/issue description of all support calls/emails in a call tracking system. Track open cases and keep cases current and complete

Requirements:

• Bachelor's Degree or equivalent work experience
• Completed a minimum of six months in the role as a Customer Relationship Associate, Customer Service with proven performance in essential duties and responsibilities
• Established commitment to providing the best customer service, every transaction, every time
• Comprehensive knowledge of Windows software – Excel, Outlook, Word
• Familiarity with CRM systems and practices
• Strong written and verbal communication skills along with active listening
• Ability to multi-task, set priorities and manage time effectively
• Oracle E Business Suites Order Management and Depot Repair experience
• Experience working with distribution
• Gas detection experience (sales, customer service)
• Experience with Salesforce.com