Customer Activation Manager, Public Sector

Ramp is hiring a Customer Activation Manager to guide public-sector customers through implementation, adoption, and long-term success with its financial platform. The role advises government agencies, educational institutions, and nonprofits on compliance, workflow modernization, and measurable value while coordinating with internal teams and customer stakeholders.

Responsibilities:

• Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements
• Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives
• Serve as a Trusted Advisor: Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector
• Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem
• Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions
• Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs
• Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical
• Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines

Requirements:

• 4+ years in implementation or engagement management in B2B SaaS or public-sector technology
• AI fluency; strong program/project management for complex, multi-workstream technology deployments
• Excellent communication and relationship management, including translating technical concepts for diverse audiences
• Success working with Product, Engineering and Security to troubleshoot and co-develop solutions
• Ability to navigate public procurement, long sales/adoption cycles and organizational needs; adaptability in a fast-paced, mission-driven environment
• Public-sector experience highly preferred; experience with large-scale strategy/change management, preferably in Finance or Fintech
• Bachelor's degree; multi-stakeholder relationships across government, education or nonprofit organizations
• Government finance systems, ERP/accounting platforms (Oracle, PeopleSoft, Workday or SAP) and familiarity with compliance frameworks (FedRAMP, SOC 2, HIPAA or CJIS)
• PMP, CAPM or PMI-ACP; finance, accounting or government-procurement background; experience scaling customer success at a high-growth company