Customer Service Representative - Lab Services

Sentara Health is hiring a full-time remote Customer Service Representative to support retention of Lab Services clients. The role manages customer inquiries, lab report communications, mail, result retrieval, and problem resolution while coordinating with hospitals, physician offices, clients, and lab teams.

Responsibilities:

• Responsible for all areas of customer services as it pertains to retention of Lab Services Clients. This includes functions associated with mail management, result retrieval, internal and external customer inquiry and problem resolution. Serves as primary support and management of remote communications for patient lab reports frequent interaction with hospitals, physician offices, clients, lab marketing staff, lab technical and processing staff

Requirements:

• High school diploma or equivalent
• Two years of customer service experience
• Previous data entry experience
• Prior scheduling experience
• Experience in a high-volume call center