Project Manager · Contributor Community

Worldmodeldata is building data infrastructure for the next generation of AI and operates a platform for large-scale data collection, processing, and delivery. The Project Manager, Contributor Community will own the external contributor community by recruiting and onboarding contributors, maintaining engagement, tracking output, resolving or escalating issues, and reporting community health.

Responsibilities:

• End-to-end onboarding of new contributors — from initial contact through account setup, platform orientation, and first successful data submission
• Maintaining a pipeline of prospective contributors — identifying, recruiting, and qualifying candidates who meet our contribution requirements
• Designing and improving the onboarding process over time to reduce time-to-first-submission and support burden
• Primary point of contact for the contributor community — managing inbound questions, issues, and feedback across all communication channels
• Proactive outreach to contributors who are inactive or underperforming — diagnosing the cause and re-engaging them
• Regular contributor communications — announcements, software update notices, platform changes, and recognition of top contributors
• Building and maintaining a contributor knowledge base: FAQs, setup guides, and troubleshooting documentation that reduces repetitive inbound queries
• Tracking contributor output metrics weekly — hours produced, active contributor count, submission rates, and drop-off points
• Reporting contributor community health to the management team: what is working, what is not, and what is needed to hit targets
• Flagging systemic issues — patterns in drop-off, recurring technical complaints, or process bottlenecks — to the relevant team

Requirements:

• 3+ years of experience in community management, partner operations, or a similar externally-facing operational role
• Proven track record of managing a contributor, creator, or supplier community with measurable output targets
• Structured approach to onboarding: you document processes, iterate on them, and measure whether they work
• Comfortable managing a high volume of contributor relationships simultaneously without losing individual context
• Excellent written communication — you can write clearly for a non-technical audience, adapting tone and register to the situation
• Comfortable delivering difficult messages: telling a contributor their output is insufficient, or that a technical issue will take time to resolve
• Experience maintaining community documentation — guides and FAQs that are genuinely useful, not just written once and forgotten
• You do not need to be an engineer, but you need enough technical comfort to understand the problems contributors face with a desktop application — to gather the right information, describe the issue clearly to an engineer, and explain the resolution to a non-technical user
• Familiarity with support tooling (Intercom, Linear, Notion, or similar) to manage contributor issues and track resolution
• Familiarity with video games industry or at least actively playing video games
• You think of contributor output as a supply chain metric — when it dips, you want to know why before anyone has to ask
• You are proactive by default: you do not wait for contributors to come to you with problems; you spot early signals and act on them
• You can hold a professional, responsive relationship with a large and diverse contributor base without letting quality slip
• You understand the difference between a technical issue and a motivation issue — and you know which one to escalate and which one to solve yourself
• Experience working with a geographically distributed or remote-first contributor or creator community
• Background in game community management, operations, supply chain, or marketplace management — thinking about contributors as a supply side comes naturally
• Exposure to a technical product where users interact with installed software, not just a web interface