Principal Business Systems Analyst (Public Safety Exp.)

Key Responsibilities:

• Act as project lead and technology liaison supporting business-specific systems
• Gather, analyze, and document business requirements and define user stories
• Design, implement, test, and support business software applications
• Manage system changes, upgrades, and performance monitoring
• Coordinate major incident management and root cause analysis
• Prepare RFP/RFI/RFQ and evaluate vendors
• Conduct training and develop support documentation

Required Skills & Experience:

• Strong experience in ERP/CRM/SCM/Asset Management or similar enterprise systems
• Knowledge of ITIL service delivery lifecycle
• Agile methodologies (Scrum/Kanban)
• System configuration, maintenance, and troubleshooting
• Stakeholder communication and project coordination

Qualifications:

• Bachelor s degree required
• 5+ years experience implementing large-scale technical systems
• Agile or PMP certification preferred