Customer Growth Manager

Cloudbeds is a hospitality technology company that provides an integrated software platform for properties worldwide. The Customer Growth Manager focuses on upselling and cross-selling to existing customers, building a customer pipeline, achieving above-quota sales performance, and ensuring high-quality deals with minimal post-sale fallout.

Responsibilities:

• As a Customer Growth Manager (CGM) your focus will be exclusively on upselling and cross-selling to existing customers through outbound and product-led growth initiatives. You should be a dynamic and results-driven individual
• You will build and manage a customer pipeline that aims to achieve above-quota sales performance. You will ensure that deals are of high quality with minimal post-sale fallout
• Meet and exceed ambitious targets and revenue goals set by the customer growth management team
• Develop and maintain strong relationships with key stakeholders and decision-makers
• Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication
• Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives
• Prepare and deliver persuasive sales presentations, proposals, and product demonstrations that are tailored to each customer's specific needs
• Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products
• Keep abreast of industry trends, competitor activities, and market developments to identify new upselling opportunities and stay ahead of the curve

Requirements:

• • Proven track record of success in sales, with a focus on upselling or account expansion, preferably within the hotel tech space
• • Experience and/or education in hospitality operations
• • Strong understanding of hospitality industry trends and challenges
• • Ability to build and maintain long-term relationships with clients
• • Problem-solving mindset, with a demonstrated ability to analyze customer requirements and propose tailored solutions
• • Excellent communication and negotiation skills, with the ability to convey complex technical concepts to non-technical stakeholders
• • Self-motivated and goal-oriented, with a relentless drive to exceed targets
• • Proficiency with Salesforce,  Google Business Suite, Groove, Zendesk, Canva, Generative A.I
• • Willingness to travel as required ( < 10% )
• • Demonstrable success in selling PMS or other hotel tech software
• • Languages: English (additional European languages are always a plus!)