Remote Customer Service Rep - Starting Wednesday, December 9, 2026

Transworld Systems Inc. is hiring a Customer Service Representative to assist consumers through inbound calls, resolve inquiries, document records, and follow up to support customer satisfaction. The role also requires following applicable regulations and company procedures and escalating complaints when appropriate.

Responsibilities:

• Communicate via inbound telephone calls with consumers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information. Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• Understand all programs, systems, and procedures necessary to perform job effectively
• Maintain diplomacy and tact when dealing with upset or escalated calls. Escalate customer complaints and/or calls through the appropriate channel to management
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training
• Knowledge, understanding, and compliance with company policies and procedures
• Provide feedback to management concerning possible problems or areas of improvement
• Perform other duties as assigned by management

Requirements:

• High School Diploma required
• Ability to maintain the highest level of confidentiality
• Proficient personal computer skills, including Microsoft Office
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
• Bachelor's Degree or if undergraduate, with relevant work experience
• Previous customer service and/or call center experience