Business Process Analyst (Remote)

First American is hiring a Business Process Analyst to support operational performance through process analysis, improvement, and implementation of operational initiatives. The role monitors performance, supports capacity analysis and workforce planning, provides reporting and insights to leadership, and coordinates operational readiness and process improvements with cross-functional teams.

Responsibilities:

• Monitors operational quality, productivity, inventory, aging, turnaround times, and capacity to identify trends, risks, and opportunities
• Supports capacity analysis and workforce planning to align operational resources with business needs
• Provides operational insights, metrics, dashboards, and reporting to support leadership decision-making and performance management
• Builds proactive relationships with Operations stakeholders and conducts recurring check-ins to identify and address emerging issues
• Gathers stakeholder feedback, identifies recurring business and process gaps, and recommends operational, reporting, and workflow improvements
• Analyzes workflows and identifies opportunities to improve productivity, efficiency, automation, and operational effectiveness
• Supports implementation and operational readiness for new processes, systems, and improvements through cross functional coordination and adoption activities; measures outcomes to evaluate effectiveness and identify additional opportunities
• Documents operational processes and maintains process guidance to support consistency, knowledge transfer, and sustained adoption of operational practices and capabilities
• Serves as an operational subject matter expert for projects, pilots, Beta testing, user acceptance testing, and other business initiatives
• Partners with Product, Technology, Project Management, Learning & Development, and Operations stakeholders to ensure solutions align with business requirements and operational needs

Requirements:

• Bachelor's degree or equivalent combination of education and experience
• 2+ years of related experience
• Experience supporting operational improvement initiatives
• Strong written and verbal communication skills
• Strong interpersonal skills
• Self-motivated; self-starter
• Ability to manage multiple tasks and respond quickly to emergent problems
• Proficient in Microsoft 365, Excel, Power BI/Domo (or similar reporting tools), and collaboration platforms
• Ability to adapt to change while maintaining operational continuity
• Strong analytical, communication, facilitation, and problem-solving skills