Lead Data Analyst

HubSpot is hiring a Lead Data Analyst for its Global Incentive Compensation team. The role develops and supports Customer Success incentive programs, manages variable compensation reporting, analyzes performance, and provides insights to stakeholders to inform decisions and improve processes.

Responsibilities:

• Support internal executives, the global Customer Success teams, and Customer Success Strategy & Operations with detailed visibility into Customer Success Incentives
• Leverage BI tools like Looker to analyze data, extract meaningful insights, and drive decision-making
• Deliver timely, accurate reports on promotions, performance plans, variable programs, SPIF programs, and regular compensation
• Track key incentive KPIs and understand the performance levers that drive optimal behaviors and align with business objectives
• Support ongoing planning and execution of incentives for the Customer Success team
• Work closely with HR, Finance, and Customer Success leadership to ensure alignment and the successful execution of incentive programs

Requirements:

• A Customer-First mindset and passion for supporting customer-facing teams
• 6+ years of experience in strategy and operations, preferably in Incentive Compensation, Customer Success, Sales Operations, or Financial Planning & Analysis (FP&A)
• Proficiency in BI tools (e.g. Looker, PowerBI, Tableau), with the analytical ability to perform in-depth data analysis and provide actionable insights
• Excellent communication and presentation skills, with the ability to translate complex data into clear, actionable recommendations
• Proficiency in SQL and experience working with data warehousing platforms such as Snowflake or similar
• Experience with MS Office Suite, Google Apps, Salesforce.com, HubSpot CRM with expert level proficiency in Excel and/or G-sheets
• Ability to clean and link complicated data sets from various sources
• Adaptability to the evolving needs of a high-growth, fast-pace SaaS business
• B.A. or B.S. degree