Mid-Market Customer Success Manager

Azuga, a Bridgestone Company, provides enterprise fleet management and mobility solutions that help fleets improve safety, maintenance, and cost efficiency. The Mid-Market Customer Success Manager will build and manage assigned accounts, resolve client issues, identify account risks, reduce churn, and drive renewals and add-on business.

Responsibilities:

• Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration
• Responsible for handling customer complaints by investigating problems and providing solutions
• Develop a comprehensive understanding of our solutions and how they overcome customer challenges
• Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers
• Drive strategic add-on and renewal business to Enterprise customers
• Develop a long-lasting, trusted advisor relationship with assigned accounts

Requirements:

• Minimum of 2 years business to business account management experience
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Experience working with CRM software, Salesforce preferred
• Bachelor's degree preferred, but not required