Remote Customer Service - Insurance

Afni, Inc. is hiring Non-Licensed Insurance Service Representatives to provide customer support for insurance policy inquiries, account maintenance, billing, and related service needs. The role handles inbound interactions, resolves customer concerns, documents activity, and transfers customers to licensed agents when needed.

Responsibilities:

• Provide outstanding customer service through inbound phone interactions
• Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions
• Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative
• Accurately document customer interactions and maintain detailed records in company systems
• Research and resolve customer concerns while ensuring a positive customer experience
• Navigate multiple systems simultaneously to access account information and complete transactions
• Adhere to all company policies, compliance requirements, and quality standards
• Identify opportunities to transfer customers to licensed agents when required
• Meet performance expectations related to quality, productivity, attendance, and customer satisfaction

Requirements:

• High school diploma or equivalent
• Strong verbal and written communication skills
• Ability to effectively handle customer concerns in a professional and empathetic manner
• Strong problem-solving and critical thinking skills
• Ability to learn insurance concepts, processes, and systems
• Proficiency with computers and the ability to navigate multiple applications
• Ability to work in a structured environment while maintaining attention to detail
• You must live in Georgia to be eligible for this position
• Minimum 1 year of customer service experience
• 1 Year Work at Home Experience
• Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment
• Experience working with customer accounts, billing inquiries, or account maintenance
• Experience meeting quality and productivity goals