Commercial Customer Success Manager

Nebius is building a full-stack AI cloud platform for developers and enterprises, while Tavily provides an AI-powered search API for agents and real-time reasoning systems. The Commercial Customer Success Manager will own the post-sale lifecycle for commercial customers, driving onboarding, adoption, renewals, and expansion. The role also involves monitoring account health, creating scalable customer resources, and partnering with Sales, GTM Engineering, and Product.

Responsibilities:

• Own a portfolio of commercial accounts across the full customer lifecycle: onboarding, adoption, renewal, and expansion
• Drive fast time-to-value by guiding customers through integration setup, best practices, and key use case activation
• Monitor account health, usage signals, and engagement metrics to proactively surface risk and growth opportunities
• Execute renewal cycles and identify upsell and cross-sell opportunities with strong commercial instincts
• Develop and contribute to scalable success resources, guides, tutorials, and reference implementations, that serve the broader commercial segment
• Partner cross-functionally with Sales, GTM Engineering, and Product to ensure a seamless customer journey
• Serve as the voice of the commercial customer, feeding actionable insights back to Product and Go-to-Market teams

Requirements:

• • 2–4 years in a customer-facing role such as Customer Success Manager, Account Manager, or Implementation Specialist, preferably in B2B SaaS
• • Experience managing a high-volume book of business with a track record of strong retention and expansion results
• • Comfort navigating technical conversations with developer users, as well as business stakeholders
• • Strong communication skills with the ability to build rapport quickly and drive outcomes across a diverse customer base
• • Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight) for pipeline management and customer tracking
• • Self-starter mentality with the ability to manage competing priorities and thrive in a fast-moving environment
• You're welcome to work remotely from the United States.
• Applicants must be authorized to work in the country in which they apply
• • Bonus: Familiarity with AI/LLM orchestration frameworks (e.g. LangChain or similar) is a plus
• • Preferred locations: New York City, Austin, or San Francisco