Senior Product Manager - Digital Self Service (Remote)

Progressive Leasing is a provider of in-store and e-commerce lease-to-own solutions. The Senior Product Manager will develop and improve digital self-service experiences, particularly the post-approval customer experience, using customer research and data while coordinating cross-functional teams.

Responsibilities:

• Demonstrated ability to solve difficult problems by bringing innovative solutions
• Use sound judgement to assess risks & opportunities, then provide well-structured, data-informed, and written narratives
• Proven ability to engage with engineers, designers, peers, and company leaders in a constructive and collaborative relationship
• Develop and maintain a product roadmap by meeting with internal stakeholders and customers to continuously improve the post-approval customer experience
• Lead cross functional initiatives to identify business problems, mitigate risk, and validate proposed solutions through customer and market research
• Define use cases, features, requirements, and acceptance criteria that articulate desired product functionality
• Establish in partnership with dependent teams an iterative release schedule that delivers value and features to customers, on time and as promised
• Test, measure, and iterate on existing product experiences — identifying friction points and driving incremental improvements grounded in data
• Manage stakeholder expectations and communicate timelines, blockers, successes, and failures in a clear manner
• Analyze performance of product features
• Establish buy-in at all levels of the organization and maintain strong communication channels with various functional areas

Requirements:

• A highly skilled technical product manager with a background in managing exceptional customer digital experience products
• You have a passion for utilizing data to solve problems, innovate, and create products that delight our customers
• You will have strong foundational product management skills and are a self starter
• You are a strong communicator and are able to align your designer, engineering team, and stakeholders to deliver solutions on time
• 5 to 7 years of experience in software Product Management
• Experience owning and managing post-approval or account management products in a consumer-facing digital environment
• Ability to design and iterate on self-service experiences that reduce customer effort and increase autonomy across web and mobile
• Experience configuring or optimizing AI chatbot workflows to support self-service customer resolution
• Familiarity with financial services or fintech products — comfortable navigating payment flows, lease or loan lifecycle management, and the regulatory context that comes with them
• Ability to move from high-level strategy to detailed execution
• Exceptional communication skills: listening, speaking, collaborating, and proven ability to write/present effectively to a variety of audiences
• High-integrity and ambition to relentlessly pursue the best possible product and service
• Demonstrated ability to self-motivate, self-direct, and be flexible within a fast-paced environment
• Passion and desire for innovating exciting new products
• Bachelor's degree or equivalent work experience
• Payment or billing product experience
• Experience with customer notification systems — push, email, or SMS triggers tied to account or payment events
• Experience in lease-to-own, BNPL, or other consumer lending / FinTech products
• Mobile & web-based product experience
• Risk product experience