Customer Service Consultant - Atlanta (Remote)

CarMax is a national used-car retailer focused on transparency, innovation, and customer experience. The Customer Service Consultant role connects customers’ online and in-store experiences by responding to sales inquiries, recommending vehicles, guiding customers through purchasing steps, and delivering exceptional service while meeting performance targets.

Responsibilities:

• Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process
• Leverage CarMax’s inventory knowledge to recommend vehicles that align with customer preferences
• Guide customers through every step, including online sales, appraisals, financing applications, and scheduling vehicle delivery
• Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience
• Achieve individual sales and performance targets while providing an iconic customer experience
• Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states (may require testing and travel)

Requirements:

• · Previous sales or customer service experience, ideally in retail or similar environments
• · Ability to thrive in a fast-paced environment while managing multiple customer interactions, with strong listening skills and a customer-focused mindset
• · Excellent written and verbal communication skills, with attention to detail
• · Flexibility to work variable shifts, including nights, weekends, and holidays
• · Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent
• · Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
• · Ability to obtain an Automotive Salesperson License in applicable states (may require testing and travel)