Senior Product Manager, Technology Platform

Ensemble is a provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. The Senior Product Manager, Technology Platform leads complex initiatives, owns strategy and value realization across multiple capability areas, and translates enterprise strategy into outcome-driven roadmaps. The role partners with Engineering and stakeholders to deliver reusable platform capabilities, define AI and automation use cases, drive adoption, and mentor product professionals.

Responsibilities:

• Customer Obsession: Consistently provide exceptional experiences for clients, patients, and colleagues by understanding needs and exceeding expectations
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering creativity and experimentation
• Striving for Excellence: Execute at a high level and consistently deliver outstanding results
• Drive prioritization across competing demands, making tradeoffs explicit, durable, and aligned to enterprise priorities
• Establish consistent outcome definitions, success metrics, adoption measures, and ROI measurement approaches
• Shape roadmap structure and sequencing in Aha, and align delivery execution and dependency tracking in Azure DevOps
• Partner with Engineering leaders to maximize reuse, composability, scalability, maintainability, and enterprise leverage
• Define and evolve AI and automation enablement use cases, success metrics, evaluation criteria, and appropriate guardrails with Engineering, Governance, and Security
• Institutionalize built-and-run expectations including instrumentation, telemetry, service-level objectives, adoption readiness, and support readiness
• Lead rollout and adoption so platform capabilities deliver sustained, measurable outcomes after launch
• Mentor Product Managers and Analysts, raising standards for clarity, metrics, value framing, and decision-making
• Lead complex stakeholder alignment discussions and decision forums through clear writing and structured facilitation

Requirements:

• 7 or more years of professional experience in technical product, platform strategy, or enterprise technology roles
• Revenue Cycle Management in Healthcare is required
• Bachelors degree required; advanced degree preferred
• Proven success leading cross-functional initiatives with measurable outcomes
• Polished and professional communication skills including experience with executive presentations
• *This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require
• Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States
• Experience with enterprise architecture or platform governance models
• Experience creating diagrams using Visio or Draw.io, with strong Excel acumen
• Experience operating within Aha (or other roadmapping tool) and Azure DevOps
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences