Customer Service Agent

LifeVantage Corporation is hiring a Customer Service Agent to assist independent distributors and customers with account inquiries and product information. The role handles inbound calls, resolves distributor-related issues, explains promotions and commissions, and supports customer service improvements.

Responsibilities:

• Answer inbound calls and respond to customer requests
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner
• Research possible distributor related issues using inside resources to resolve problems promptly and courteously
• Upsell/mention promotions and other products on phone calls
• In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
• Perform other duties as assigned by management

Requirements:

• upbeat, self-motivated
• excellent verbal and written communication, interpersonal skills, and the ability to easily establish rapport with customers
• team-oriented, positive, and willing to work effectively in a fast-paced work environment
• Willingness to learn and open to change
• Solid phone presence and interpersonal skills
• Excellent verbal and written communication skills
• Strong time management, critical thinking, organizational, problem solving and analytical skills
• Ability to adapt to work efficiently in a rapidly changing dynamic environment
• Positive, professional engaging and friendly attitude is a must
• Ability to receive constructive feedback as well as provide valuable suggestions for improvement
• Must be computer literate with the ability to learn customer service software applications
• Punctuality and consistent work attendance
• Able to read, write and communicate verbally in English and Spanish
• High School diploma or equivalent
• One to three years related customer service experience and/or training, or equivalent combination of education and experience
• Have dedicated cable, DSL, or fiber internet services of at least 50mb/s
• A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service
• In an ideal world, you have prior network marketing experience but it is not a deal breaker
• Background in Network Marketing is a plus