Senior Product Manager, Enterprise Experience

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Mindbody is seeking a Senior Product Manager to own the strategy, infrastructure, and corporate-facing tools that enable multi-location and franchise businesses to operate as connected networks, including data relationships, permissions, navigation, and financial workflows.

Responsibilities:

• Own the product strategy, roadmap, and execution for Mindbody’s core multi-studio platform capabilities
• Define how locations within enterprise and franchise networks are modeled, connected, and managed across the platform
• Lead the evolution of cross-studio data relationships, synchronization rules, and inheritance models
• Build intuitive site-to-site navigation and corporate-facing experiences that help enterprise operators manage complex location networks
• Establish scalable cross-studio permissions and access-control models, including role inheritance, exceptions, and appropriate data boundaries
• Own the product requirements for financial workflows such as franchise-fee calculations, reciprocity fees, revenue splits, and cross-studio transfers
• Ensure financial and transactional capabilities are accurate, auditable, resilient, and designed to handle edge cases at enterprise scale
• Modernize legacy multi-location infrastructure in place, balancing platform improvement with migration risk, backward compatibility, and business continuity
• Develop thoughtful rollout, migration, and adoption strategies for changes affecting established enterprise customers
• Partner closely with Engineering and Design to translate complex platform concepts into clear, usable customer experiences
• Collaborate with Solutions Architecture, Customer Experience, Payments, and other domain teams to align platform decisions with customer and operational needs
• Engage directly with enterprise customers and internal stakeholders to understand complex operating models, validate solutions, and communicate tradeoffs
• Define success metrics, monitor platform health, and use qualitative and quantitative insights to prioritize investment
• Contribute to the squad’s north star: delivering the annual operating plan while achieving zero enterprise churn

Requirements:

• 5-7 years of product management experience in B2B SaaS, including ownership of complex platform or infrastructure capabilities
• Direct experience building products for multi-location, franchise, or distributed enterprise businesses
• Demonstrated experience designing multi-location hierarchies, parent-child relationships, shared data models, or network-level behaviors
• Strong understanding of complex data models, including relationships, synchronization, inheritance, overrides, and permissions
• Experience with financial or transactional systems in which calculation accuracy, reconciliation, auditability, and data integrity are critical
• Familiarity with fee calculations, revenue sharing, payment allocation, ledger-like workflows, or comparable financial machinery
• A track record of modernizing legacy systems while managing migrations, backward compatibility, operational risk, and customer disruption
• Experience developing platform capabilities that support both internal product teams and customer-facing workflows
• Strong enterprise stakeholder management skills, particularly across Solutions Architecture, Customer Experience, Payments, Engineering, and customer-facing teams
• Ability to translate technically complex systems into clear product decisions, requirements, and customer value
• Excellent judgment when balancing long-term platform architecture against near-term customer and business needs
• Strong written and verbal communication skills, including the ability to align technical and nontechnical stakeholders
• A highly analytical approach, paired with comfort operating in ambiguous and operationally sensitive problem spaces
• You have personally built or scaled multi-location hierarchies and behaviors for another B2B software platform
• You understand how franchise and enterprise operating models differ—and how those differences affect data ownership, permissions, money movement, and user experience
• You have worked on systems involving inherited configuration, synchronization across entities, exception handling, or complex access controls
• You have experience partnering with payments or finance teams on high-integrity transactional workflows
• You can move confidently between platform architecture, enterprise customer conversations, operational processes, and executive-level strategy
• You anticipate migration and adoption risks early rather than treating them as downstream implementation concerns