Bilingual Customer Services Representative I (Patient Collections)

Florida Cancer Specialists & Research Institute provides cancer care and clinical research services. The Bilingual Customer Services Representative I will assist patients with self-pay balances, review accounts receivable, process payments and adjustments, and provide guidance by phone according to standard procedures.

Responsibilities:

• Provide assistance, support and direction to Florida Cancer Specialist (FCS) patients via incoming and outbound calls regarding self-pay balances due
• Review assigned portion of patient accounts receivable to determine if assistance can be provided and/or next steps needed based on standard operating procedures
• Post patient payments and adjustments as required based on standard operating procedure
• Explanation of Benefits (EOB)Knowledge desired

Requirements:

• High School Diploma or GED required
• One (1) year of customer service and accounts receivable experience
• Experience with Word, Excel, organizational skills, strong written and verbal communication skills required
• Six (6) months of medical experience preferred