Vice President, Project Management (Exterior Signage)

Stratus is a market leader in brand implementation and maintenance, helping recognized brands maintain consistent experiences through signage, branding, site refreshes, digital signage, and repair services. The Vice President, Project Management (Exterior Signage) will provide strategic and operational leadership across Account Management and Project Management, overseeing customer experience, project execution, financial performance, team development, and profitable growth.

Responsibilities:

• Set the strategic direction and operating priorities for the Exterior Signage business, translating company goals into clear plans, performance expectations, and measurable outcomes
• Lead and develop Account Management, Project Management, and people leaders, building a culture of accountability, collaboration, customer focus, and continuous improvement
• Own business performance across revenue, gross margin, profitability, forecasting, customer satisfaction, project execution, and resource utilization
• Oversee the successful delivery of complex customer programs, ensuring teams proactively manage scope, schedule, budget, quality, risk, and customer expectations
• Build and strengthen executive-level customer relationships, serving as a senior escalation point and identifying opportunities to improve retention, expand partnerships, and support long-term account growth
• Partner with Sales and Customer Success on account strategy, pipeline opportunities, customer transitions, and growth initiatives while ensuring operational readiness and delivery capability
• Use financial and operational data to evaluate performance, identify risks and opportunities, and provide clear recommendations and business updates to executive leadership
• Drive operational excellence through standardized processes, performance management, technology adoption, capacity planning, and continuous improvement initiatives
• Partner cross-functionally with Manufacturing, Field Services, Finance, Quality, and other teams to improve execution, resolve systemic issues, and support enterprise priorities
• Lead talent planning for the function, including organizational design, succession planning, recruiting, coaching, engagement, retention, and development of future leaders

Requirements:

• 10 or more years of progressive leadership experience in customer-facing operations, account management, project management, program management, or a related business function, including significant experience leading leaders and multi-level teams
• Demonstrated success owning revenue, profitability, forecasting, operational performance, and customer outcomes within a complex, project-based business
• Strong executive presence and customer relationship skills, with experience navigating escalations, negotiating priorities, and building trusted partnerships with senior customer stakeholders
• Proven ability to build, coach, and retain high-performing teams while establishing clear accountability and performance expectations
• Strong business and financial acumen with the ability to interpret performance data, identify root causes, and translate analysis into practical action
• Experience leading complex customer programs with multiple stakeholders, locations, deadlines, and competing priorities
• Strong strategic thinking, decision-making, communication, and cross-functional leadership skills
• Proficiency with Microsoft Office and business management, project management, CRM, and reporting systems
• Signage, construction, brand implementation, or other project-based industry experience strongly preferred; extensive knowledge of exterior signage is a plus
• Bachelor's degree in Business, Operations, Construction Management, or a related field preferred; equivalent combination of education and relevant leadership experience may be considered