Customer Service Associate: Kansas City, KS • Caledonia, MI • Oklahoma City, OK

Farmers Insurance is an equal opportunity employer focused on helping customers and providing peace of mind when it matters most. The Claims Customer Service Associate supports customers remotely by handling inbound inquiries, initiating and explaining claims, authorizing certain services, and accurately documenting claim interactions.

Responsibilities:

• You’re the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance
• Working remotely, you’ll take inbound calls from the comfort of your home, with access to a variety of shift options
• Structured work environment, taking calls up to 7 hours of your day
• You guide customers through the claims process, setting clear expectations and helping them feel at ease
• Accuracy and attention to detail are essential, and you’ll be fully trained to document each interaction with care
• You’re part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor
• Responds to inbound telephone inquiries in a Claims Contact Center
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties
• Provide customers with an explanation of the claim process
• May authorize services such as road side assistance and rental cars
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims
• Ensures all customer interactions are clearly and accurately documented in the claim file
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks

Requirements:

• Candidates must reside within 50 miles of the designated Farmers corporate office for each location
• Must provide own chair and desk, in addition to having a dedicated workspace, free of noise and distractions
• Strong verbal communication and active listening skills
• Proficient in both written and spoken English
• Assumes personal accountability for actions and outcomes
• Possesses flexability to work in a fast paced, dynamic environment
• Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously
• Ability to troubleshoot connectiviety issues, if needed
• Typing speed of at least 30 WPM with 90% accuracy.
• High School diploma or equivalent required
• Sits or stands for extended periods of time, up to a full work shift
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance
• Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction
• Visually verifies and reads information
• Visually locates material, resources and other objects
• Ability to operate a computer for extended periods of time, up to a full work shift
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift
• Customer service experience is highly preferred
• Remote contact center experience is a plus, but not required