About this role

Main Responsibilities

User Support (1st and 2nd Level Help Desk): Direct and remote assistance to hotel staff for issues
related to workstations, hardware, software, and peripherals (printers, POS systems, scanners).
Hardware and Peripherals Management: Installation, configuration, and basic maintenance of PCs, laptops, IP phones, and
cash register devices.
Hotel Management Software Support: Initial diagnosis of operational issues with the hotel’s main management software
systems (PMS, POS/F&B) and liaison with external technical support staff and vendors.
Networks and Connectivity: Basic monitoring of the corporate network (LAN, Wi-Fi for staff and guests) and verification of the proper
functioning of access points.
Access and Security Systems: Basic monitoring and operational support for internal messaging systems,
email, and user credentials/access.

Requirements and Skills

Education: High school diploma or bachelor’s degree (including those currently in progress) in Computer Science, Telecommunications, or equivalent technical fields.
Basic Technical Skills: Knowledge of Windows operating systems, the Office 365 suite, and fundamental networking concepts (TCP/IP, Wi-Fi, DHCP).
Attitudes and Soft Skills: Strong problem-solving skills, a customer- and service-oriented approach, flexibility, and good interpersonal skills.
Languages: Good command of Italian and basic to intermediate knowledge of English (useful for potential guest support or technical documentation).
Experience: No prior experience is required; a strong passion for technologies applied to the hospitality industry will be considered a plus.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

IT Trainee - Sheraton Milan San Siro

About this role