Financial Crime Operations Specialist (fixed-term contract)

Team: Risk & Compliance

Reporting to: SeniorFinCrime Operations Lead

Location: Warsaw / Cracow (hybrid role)

Contract: 6-month fixed-term contract, with the possibility of extension

About Volt

Volt is revolutionising how people pay online, globally. Our technology frees consumers from cards by letting them ‘Pay by Bank’. It’s effortless. It’s lightning fast. It’s the future. For businesses everywhere, it’s transformative.

We’re already trusted by leading brands around the world, but the real-time revolution is only just beginning. Having raised $83.5m, we’re accelerating our mission of delivering real-time payments, everywhere. And that’s where you come in.

We need world-class talent to create a world where consumers pay, and businesses get paid, instantly. With headquarters in London and offices in Kraków and Warsaw – and an all-star team already in place – we’re sure you’ll fit right in.

About the role

As a FinCrime Operations Specialist, you’ll work closely with our Sales and Operations teams to make customer onboarding smooth, efficient and compliant. You’ll handle KYC/KYB checks, assess customer risk and support the onboarding process, while also monitoring transactions, investigating alerts and identifying potential financial crime risks.

What the role involves

• Document Collection & Review: Collecting relevant KYC documents from customers and performing first-line reviews to ensure compliance.,
• Overseeing and Investigating: Monitoring and leading the investigation of customer actions and alerts flagged by Transaction Monitoring (TM) systems, ensuring thorough analysis and appropriate resolution.
• Manual Account Reviews: Conduct manual reviews of customer accounts and transactions, utilizing analytical techniques to detect and mitigate potential financial crimes (e.g., money laundering, fraud, and terrorist financing).
• Reporting & Escalation: Prepare comprehensive, detailed investigation reports documenting findings, analysis, and clear recommendations for further actions or formal escalations.
• Stakeholder Liaison: Acting as the primary correspondent between the Sales team and Merchants throughout the end-to-end onboarding process.
• Risk Screening: Screening customer profiles and conducting thorough risk evaluations to safeguard the organization.
• Enhancing Procedures: Continuous evaluation and enhancement of investigation processes, TM scenarios, and onboarding procedures in alignment with the Compliance team.
• Automation: Actively contributing to and helping drive the automation of onboarding procedures to increase operational efficiency.
• Cross-Functional Projects: Collaborating with internal teams on dedicated compliance initiatives.
• Subject Matter Expertise: Providing specialist compliance expertise, guidance, and support across the organization.

Requirements

About you

• You have at least 5 years of experience in a similar role, ideally within the fintech or payments sector,
• You have experience onboarding business (B2B) clients in a regulated environment,
• You possess strong written and verbal communication skills in English (additional languages are a strong plus),
• You have strong knowledge of KYC processes, AML regulations, and compliance frameworks in the UK and Poland,
• You have high energy and a strong sense of ownership,
• You have excellent organisational skills,
• You have absolute attention to detail,
• You are data-driven and are able to figure out how to automate processes,
• You work well in a team and have a strong getting-things-done attitude.

Recruitment process

• Selected candidates will be invited for an initial interview with our People & Culture Representative. The video meeting will take about 30-45 minutes.
• Then it’s time for a second interview! The meeting will be conducted by our Head of Merchant Operations and Senior FinCrime Operations Lead - it will last about 1 hour.
• As a last step, you can expect a meeting with our Chief Executive Officer.
• If successful, you will be given a job offer proposal.

Benefits

What you can expect from us

• We champion ‘extreme ownership’ – being not just the owner of your own tasks, but a key member of a team united by, and accountable for, common goals.
• During the week we mostly work remotely but for those who prefer to be in the office we arranged coworking spaces in Warsaw and Cracow (Loftmill).
• Every month we meet and enjoy working together at the Puro Hotels in Cracow, Warsaw, and Gdansk. There is always an opportunity to eat lunch together and grab some drinks after hours.
• We care about Voltologists’ health, so you will be provided with a Multisport card and medical insurance by Saltus.
• We offer paid holidays (pssst...we will give you one day off extra for your birthday).
• In addition, once every two months on Friday we close down all comms at Volt - a digital detox. The whole business is officially ordered to take the day off!

• If you want to work in a company with a great, start-up atmosphere, you don’t have to look further :)

At Volt, diversity and inclusion are integral to our culture.

We believe in hiring for cultural add, embracing difference and fostering a safe space where everyone can bring their authentic selves. Our mission is to transform the payments industry and this is only possible through the power of our diverse and talented team.

Join us in making real-time payments accessible for all.