Location; Nashville, TN preferred, will consider other locations. U.S. based, flexible with time zones, remote work; occasional travel may be required.
We are seeking an IC3-level Technical Program Manager to join our 24/7 war room operations team. This role serves as a coordination hub between multiple teams and regions. Prospective team member must have an ability to digest strategic long-term goals into tactical actions. Ensure seamless communications by engaging with the right people, while ensuring everyone remains aligned on critical dates and deliverables. As part of a highly visible and business-critical program, the TPM will play a central role in maintaining momentum across global projects.
Key Responsibilities
Issue Management & Escalations
Act as a liaison by proactively engaging the right teams when issues arise; act with urgency and drive results.
Manage customer-reported issues, routing them quickly to the appropriate owners.
Serve as a point of escalation, enabling fast response and resolution.
Coordinate closely with teams for server/GPU-related turnover and escalations.
Engage technicians, facilitate GPU rack troubleshooting, and triage racks for next steps / testing opportunities.
Executive Communication & Stakeholder Management
Remain calm and succinctly provide executive-level updates.
Ensure stakeholder alignment and maintain project velocity across multiple regions.
Drive communications across time zones to ensure continuity among all technical and program stakeholders.
Prioritize per-shift deliverables and disseminate information to all vendors.
Program Delivery & Process Improvement
Support the delivery of large-scale infrastructure programs within Abilene and future Stargate projects.
Operate within a rotation schedule to provide continuous war room coverage (days, nights, weekends).
Identify gaps in process and partner with teams to resolve.
Required Skills & Experience
Skilled communicator and organizer with the ability to manage multiple concurrent workstreams under tight timelines.
Calm under pressure with the ability to navigate complex, high-stakes operations involving many moving parts.
Technical fluency in server and GPU rack deployments, infrastructure delivery, and data center operations.
Proactive program leader with exceptional attention to detail and a track record of driving results.
Extensive experience in program delivery within hyperscale, cloud, and other fast-paced, mission-critical environments.
Proven stakeholder manager adept at building trust, alignment, and collaboration across diverse teams and functions.
Flexible and adaptable capable of working across time zones and evolving business priorities.
Work Environment
24/7 coverage model (not expecting one individual to cover all hours; role will be rotation-based).
Remote-friendly, no requirement to be on-site or other project locations.
Multi-regional coordination across four time zones (US, Singapore, UAE, UK)
Flexibility to travel occasionally if business needs require.
Career Level - IC3
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