Create an outstanding customer experience by embracing the Customer 1st strategy and encouraging associates to deliver excellent customer service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards and expenses. Direct and supervise all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Promote trust and respect among associates, with a positive attitude.
Communicate company, department, and job specific information to associates.
Establish performance goals for department and empower associates to meet or exceed goals and targets through teamwork.
Develop adequate scheduling to manage customer volume throughout hours of operation.
Train and develop associates on performance of their job and participate in the performance appraisal process.
Adhere to all local, state and federal laws, food safety regulations and company guidelines.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store, and by using knowledge of products to make suggestions.
Offer product samples to help customers discover new items or products they inquire about.
Inform customers of dairy specials.
Develop and implement a department business plan to achieve desired results.
Understand the store's layout and be able to locate products.
Create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions or ads that affect the Dairy department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the period promotional plan for the department.
Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
Plan and organize the inventory process, maintain awareness; note any discrepancies.
Train department associates on inventory/stocking and Computer Assisted Ordering.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
Reinforce safety programs by complying with safety procedures, practice preventive maintenance by properly inspecting equipment and identify unsafe conditions and notify store management of any items in need of repair.
Notify management of customer or employee accidents.
Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
Ability to work cooperatively in high paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

Must be 18 or older
Ability to handle stressful situations
Effective communication skills
Knowledge of basic math (counting, addition, subtraction)

Desired

High school education or equivalent preferred
Management experience preferred
Dairy experience
Retail experience
Second language (verbal, reading and/or writing)

DAIRY/DEPT LEADER

Key skills

About this role