Supervisor, Outlet Team - Serramonte

About
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview
The Outlet Team Supervisor (OTS), is a highly engaged and energetic "go-to" resource at the forefront of both the colleague and customer experience. The OTS’ primary objective is to drive sales and operational excellence by supporting the Store Manager in leading primary store objectives. The OTS leads by example, training, coaching, and developing a team of selling and/or support colleagues. The OTS is proficient in all aspects of the Outlet selling and service culture and operational execution, including merchandise processing and placement, signing, credit and loyalty, pricing accuracy, and protection of company assets. The OTS must be able to lead and assist with Sales, Service, Credit, Merchandising, and Asset Protection functions as needed, demonstrating versatility between those functions as dictated by business need. The OTS leads with a collaborative spirit to drive an engaging work experience for the team and an easy, fun shopping experience for our customers. 

 

Essential Functions

• Performs supervisory functions for total store in the absence of the Store Manager. 
• Drives and exceeds goals through observing, coaching and role modeling appropriate behaviors that create a fun shopping environment where all customers feel welcome.
• Ensures colleagues engage with customers and provide a friendly and easy-to-shop environment.
• Trains and coaches colleagues on all the behaviors, processes, and job responsibilities required of their team.
• Delivers a best in-class shopping experience through their team, assisting customers and injecting self into customer interactions to ensure a consistent elevated level of customer service; prompts appropriate service and selling behaviors.
• Models and drives behaviors in support of available, friendly, engaging colleagues and a clean, neat, easy-to-shop store.
• Plans and provides oversight for execution of tasks related to area of responsibility.
• Demonstrates appropriate product knowledge and communicates sales and promotions to team.
• Coaches colleagues, providing feedback and redirection when necessary. 
• Assists with new hire onboarding process and performance management of colleagues. 
• Keeps track of schedules, making adjustments regarding PTO or other emergencies. 
• Cultivates a strong business partnership with store leadership team, trade area, and Central partners as needed. 
• Embraces and is proficient with technology, requiring and championing use of all technology to support a seamless customer experience.
• Protects Company assets, adhering to all operational and cash office procedures.
• Performs other duties as assigned.

 

Qualifications and Competencies

• High School Diploma or equivalent required.
• 3-5 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. 
• Resourceful and able to adapt quickly to changing priorities. 
• Resourceful self-starter, works well independently as well as part of a team, able to adapt to changing priorities.
• Frequent use of computers - Able to use and navigate multiple technological devices. 
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

 

Essential Physical Requirements

• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Position requires prolonged periods of standing/walking around store or department.
• May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders.
• Frequently lift/move up to 25lbs.

 

This job description is not all inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. - including Macy’s, Bloomingdale’s, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.

 

STORES00