Policy Program Manager

ICANN is an organization supporting global Internet policy development and related community structures. The Policy Program Manager will lead CRM deployment and administration, translate business requirements for the Engineering and Information Technology team, ensure data integrity during migration, and build reporting infrastructure. The role will also support policy development projects, programs, data analysis, and cross-functional service solutions.

Responsibilities:

• Gathering and defining business requirements, and working with the E&IT team to reflect them in clear technical specifications and user stories
• Ensuring data integrity during and after platform migration, cleansing data, and maintaining a robust data governance framework
• Change management, including developing and maintaining user manuals and related documentation
• Building and publishing reports, metrics, and dashboards to track stakeholder engagement and participation in policy making globally across each of ICANN's Supporting Organizations and Advisory Committeess
• Supporting the VP, Strategic Policy Management, and Senior Program Manager to ensure that functional projects and programs are executed in line with available resources and timelines, including developing dashboards and sharing best practices across the function
• Other projects and activities as assigned

Requirements:

• Experience with Salesforce or other CRM platforms required
• Experience with business intelligence, mapping (e.g., Lucid, Visio) and data visualization tools (e.g., Excel, Tableau) required
• Data analytics experience a strong plus
• Knowledge of Agile/Scrum frameworks and the software development lifecycle a strong plus
• Familiarity with Enterprise Resource Planning (ERP, e.g., SAP or Oracle) a plus
• Strong writing, communication, and presentation skills required
• Strong computer skills, including word processing software, spreadsheets, and online collaborative tools (such as Microsoft Office, Google Apps (G Suite), and the Zoom platform) required
• Strong organizational and time management skills, demonstrated professional judgement, and proven ability to deliver high-quality work against tight timelines required
• Knowledge of ICANN and the domain name industry required
• Experience working within a globally diverse team and with emote office environments required
• Experience working in international governmental or non-governmental organizations a plus
• Bachelor's degree in business or a related discipline
• Minimum of 8 years' progressive experience in related fields or 5 years' experience in CRM operations
• Ability to travel without restrictions globally, frequently and on limited notice
• Certifications demonstrating advanced proficiency with relevant platforms and tools strongly preferred
• Project Management Professional (PMP) qualification a strong plus
• Remote/flexible location