Customer Service Administrator - IntelliScript (Remote)

Milliman provides data, products, and professional services to the insurance industry through its IntelliScript practice. The Customer Service Administrator handles Fair Credit Reporting Act inquiries from insurance applicants, maintains customer data in Salesforce, and provides responsive support by phone and email. The role also applies FCRA guidelines and IntelliScript procedures to explain processes and resolve consumer questions.

Responsibilities:

• Accurately track, enter, and maintain customer data in Salesforce to support timely and effective follow-up
• Provide responsive, professional support to consumers by phone and email, ensuring questions and concerns are addressed promptly
• Apply knowledge of FCRA guidelines and IntelliScript procedures to clearly explain processes, answer consumer questions, and support a positive consumer experience
• Responsibilities will expand to other tasks and projects as your experience and knowledge increases

Requirements:

• High school diploma / GED
• Intermediate proficiency with Microsoft Word, Excel, and Outlook
• 2 -5 years of customer service experience, preferably via phone
• 1+ years of administrative experience
• Ability to follow established processes while keeping projects moving and deadlines on track
• Strong analytical skills with the ability to identify issues and present thoughtful solutions
• A proactive, “let's find a way” mindset—no task is too big or too small
• Commitment to resolving customer needs and delivering a high-quality experience
• Clear, professional communication across phone, email, video, and in-person interactions
• Comfort working in an entrepreneurial, collaborative, and fast-paced environment
• Ability to balance detailed, repeatable processes with recognizing trends and solving problems
• Strong attention to detail and pride in getting things right
• Curiosity and enthusiasm for continuous learning and skill development
• Self-driven approach to assessing needs, researching solutions, and finding common ground
• Commitment to professional growth and ongoing education
• Ability to prioritize multiple projects and tasks at various stages
• Excellent organization and multitasking skills
• Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future
• This role is based out of the Milliman office in Brookfield, WI, but candidates hired into this role may work remotely anywhere in the US
• Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed and travel nationwide for meetings, conferences, and team events
• Bachelor's degree
• Experience using Salesforce to locate and record information
• Knowledge of the insurance industry
• Spanish speaking / translation ability