Software Development Engineer, CIA Orchestration Team

Amazon is seeking a Software Development Engineer II to join its CIA Orchestration Team, which builds AI-powered tools for managing Amazon’s global network at scale. The role focuses on designing, building, and operating full-stack tools, AI agents, and self-service solutions that automate network infrastructure workflows, while mentoring peers and driving operational excellence.

Responsibilities:

• You will design, build, and operate full-stack tools and AI-powered services used by network engineers across thousands of Amazon fulfillment centers globally
• You will develop and evolve AI agents - leveraging large language models to automate complex operational workflows and reduce engineer toil
• You will partner with Network Engineers, Systems Engineers, and Product Managers to translate real operational pain points into intuitive, scalable self-service solutions
• You will contribute to a diverse product portfolio spanning web UIs, developer CLIs, authorization systems, and agentic platforms owning features end-to-end from design through production
• You will mentor peers, participate in design reviews, and drive operational excellence through monitoring, runbooks, and continuous improvement of on-call practices