Sr. Manager, Site Reliability Engineering (DevOps)

Penn Mutual is a financial services company providing life insurance, annuities, wealth management, and institutional asset management solutions. The Sr. Manager, Site Reliability Engineering (DevOps), leads DevOps engineers and oversees secure, reliable, and efficient software delivery. The role manages CI/CD platforms, infrastructure automation, cloud enablement, release engineering, developer tooling, operational support, and continuous improvement.

Responsibilities:

• Lead, coach, and develop DevOps engineers through goal setting, performance feedback, career development, workload planning, and delivery oversight
• Lead by example by remaining hands-on with critical technical work, providing practical guidance, reviewing designs and automation patterns, and modeling the engineering discipline expected of the team
• Translate DevOps strategy and roadmap priorities into clear team plans, measurable deliverables, and sustainable operating practices
• Manage daily operations for Penn Mutual’s DevOps-supported services, including CI/CD pipelines, deployment automation, infrastructure automation, release support, developer tooling, and production readiness practices
• Drive consistent use of Infrastructure as Code, DevSecOps practices, automated testing, reusable deployment patterns, secure configuration, secret management, monitoring, and documentation
• Partner with Software Engineering, SRE, Infrastructure, Architecture, Information Security, QA, Change Management, Risk, and Audit to improve deployment reliability, release safety, compliance readiness, and operational resilience
• Support AWS cloud adoption and modernization by enabling standardized automation, secure delivery pipelines, environment management, observability, tagging, cost awareness, and operational support models
• Use metrics, incident trends, stakeholder feedback, and platform health indicators to improve team performance, reduce manual toil, and strengthen service quality
• Participate in incident reviews, problem management, corrective action planning, ITIL change governance, audit discussions, vendor coordination, and operational improvement initiatives

Requirements:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field; or equivalent practical experience
• 10+ years of experience in DevOps, SRE, platform engineering, cloud engineering, infrastructure, software engineering, enterprise operations, or a related technology discipline
• 2+ years of experience leading engineers, managing technical work, or serving in a formal or informal people leadership role
• Practical knowledge of CI/CD, Infrastructure as Code, cloud services, release engineering, deployment automation, observability, DevSecOps practices, and operational support
• Experience applying standards, controls, documentation, metrics, production readiness practices, and continuous improvement methods in an enterprise technology environment
• Strong communication and collaboration skills, with the ability to manage priorities and explain technical issues in terms of business impact, risk, and operational outcomes
• Working knowledge of IT service management, incident management, change management, compliance, audit readiness, business continuity, and technology risk practices
• Strong problem-solving skills with the ability to analyze complex technical problems and propose/implement effective solutions
• Experience supporting DevOps, platform engineering, cloud enablement, application modernization, or developer productivity initiatives in a regulated enterprise environment
• Hands-on experience with AWS, CI/CD platforms, Infrastructure as Code, container platforms, observability tools, security scanning, secrets management, and automated deployment practices
• Experience embedding security, compliance, logging, monitoring, disaster recovery, tagging, and cost management expectations into cloud and DevOps delivery practices
• Experience with automation workflows, agents, and other toil-reduction tools
• Experience improving release quality, change success rates, deployment frequency, incident reduction, automation maturity, and developer self-service capabilities
• Relevant certifications or demonstrated expertise in cloud, DevOps, platform engineering, containerization, security, IT service management, or reliability engineering
• Knowledge of Agile software development methodologies such as Agile or Kanban