About this role

Job Title: ServiceNow Senior Technical Consultant

Location: Remote

Mode of Hire: Contract

ServiceNow CSA, CAD certifications

Technical Consultant (TC)

ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules

Technical Comptency:

Experience as a Technical Lead
Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
Understanding customer business requirements and convert to functional requirements
Responsible for reviewing requirements for accurate estimation
Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
Review, and do proactive analyze and resolve application issues as needed
Mentor and share technical knowledge/guidance to team
Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
Should possess good knowledge in Agile/Scrum methodology

Behavioral competency

Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
Excellent team management skills to manage the project team and members
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good to have:

ServiceNow Senior Technical Consultant

Key skills