Role: ITSM Change Process Manager - Junior
Location: Raleigh, NC (Hybrid)
Duration: 12+ months
Job Description:
Skill Matrix:
Skill
Required / Desired
Years
ITIL Change Enablement/Change Management experience or related practitioner-level training.
5 years required
Experience leading and governing enterprise Change Management processes, including CAB and ECAB, within a large IT organization.
5 years required
Experience with ServiceNow CAB Workbench, including implementation, configuration, administration, or operational use
5 years required
Experience developing or improving ITSM policies, procedures, governance controls, metrics, and reporting.
5 years required
Working knowledge of Incident, Problem, Configuration/CMDB, Release, and Service Level Management practices.
5 years required
Understanding of deployment and implementation methodologies, project lifecycle concepts, and the software development lifecycle.
5 years required
Familiarity with audit, compliance, and IT control requirements. Experience working in public-sector or enterprise-scale IT environments.
5 years required
Strong written, verbal, facilitation, relationship-management, and executive communication skills.
5 years required
Ability to exercise independent judgment, analyze complex situations, and work effectively across technical and business teams.
5 years required
Interview Type: Webcam Interview Only
The ITSM Change Process Manager is responsible for the governance, oversight, and continual improvement of the enterprise Change Management process.
This is a hybrid position that will require the candidate onsite once a week to twice a month depending on the need.
The ITSM Change Process Manager is responsible for the governance, oversight, and continual improvement of the enterprise Change Management process, helping ensure changes to the IT environment are introduced in a controlled, coordinated, and secure manner with minimal disruption to business and IT services.
This position serves as the enterprise process owner for Change Management, establishing and maintaining change policies, standards, procedures, controls, and performance measures. The Change Process Manager oversees the end-to-end lifecycle of Standard, Normal, and Emergency Changes, including risk and impact assessment, authorization, scheduling, implementation oversight, post-implementation review, reporting, and closure.
You ll work closely with service owners, technical teams, Incident, Problem, Configuration, Release Management, and leadership to balance the need for change with operational stability. You ll also drive improvements through ServiceNow automation, analytics, governance, training, and adoption of ITIL Change Enablement best practices.
Key Responsibilities:
Minimum Education and Experience:
Preferred Qualifications:
